Effective Date: July 2, 2026

At Sp5der Shop, we are committed to providing a smooth shopping experience. Please review our Refund & Cancellation Policy before placing an order.

Order Cancellation

Orders may be canceled only before they have been processed or shipped.

If you wish to cancel your order, please contact us immediately at info@sp5der.shop and include your order number.

Once an order has been processed or shipped, it cannot be canceled. If eligible, you may request a return after receiving your order in accordance with our Returns & Exchange Policy.

Refund Eligibility

You may be eligible for a refund if:

  • Your order is canceled before shipment.
  • You receive a damaged, defective, or incorrect item.
  • Your order is lost during transit (subject to carrier confirmation).
  • Your approved return meets the requirements of our Returns & Exchange Policy.

Refunds will not be issued for products that have been used, washed, damaged by the customer, or returned without authorization.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery by emailing info@sp5der.shop.

Please include:

  • Your order number
  • Clear photos of the product
  • Photos of the packaging
  • A brief description of the issue

Once your request is reviewed, we will arrange a replacement or issue a full refund if applicable.

Refund Process

After we receive and inspect your returned item, we will notify you of the status of your refund.

If approved:

  • Your refund will be issued to your original payment method.
  • Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Shipping charges are non-refundable unless the refund is due to our error or a defective item.

Late or Missing Refunds

If you have not received your refund after the expected timeframe:

  1. Check your bank account.
  2. Contact your credit card provider.
  3. Contact your bank, as processing times may vary.

If you still have not received your refund, please contact us at info@sp5der.shop.

Non-Refundable Items

The following items are not eligible for refunds:

  • Sale or clearance items
  • Gift cards
  • Personalized or custom-made products
  • Final sale items
  • Products returned in used, washed, or damaged condition
  • Items returned without prior authorization

Order Changes

If you need to change your shipping address, size, or other order details, contact us immediately after placing your order.

Although we will do our best to accommodate your request, changes cannot be guaranteed once your order has entered processing.

Contact Us

If you have any questions regarding refunds, cancellations, or your order, please contact us:

Sp5der Shop
Website: https://sp5der.shop/
Contact at info@sp5der.shop

Our customer support team is always happy to assist you.