Effective Date: July 2, 2026

At Sp5der Shop, customer satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re here to help. Please read our Returns & Exchange Policy carefully before requesting a return or exchange.

Return Eligibility

We accept returns within 30 days of the delivery date.

To be eligible for a return, your item must:

  • Be unused, unworn, and unwashed.
  • Be in its original condition.
  • Include all original tags and packaging.
  • Not show any signs of wear, damage, stains, odors, or alterations.

Items returned without meeting these conditions may not be accepted.

Non-Returnable Items

The following items cannot be returned or exchanged:

  • Sale or clearance items.
  • Gift cards.
  • Customized or personalized products.
  • Items marked as Final Sale.
  • Products damaged due to misuse or improper care.

Exchanges

If you ordered the wrong size or would like a different color, we offer exchanges subject to product availability.

If your requested item is unavailable, we may issue a store credit or refund.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please include:

  • Your order number.
  • Photos of the item.
  • Photos of the packaging.

Once verified, we will replace the item or issue a full refund at no additional cost.

Return Process

To initiate a return or exchange:

  1. Email us at info@domain.
  2. Include your order number and reason for the return.
  3. Wait for return authorization and shipping instructions.
  4. Pack the item securely and send it to the return address provided by our support team.

Returns sent without prior authorization may not be accepted.

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
  • Original shipping charges are non-refundable unless the return is due to our error.

Refunds

After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to your original payment method.
  • Please allow 5–10 business days for the refund to appear, depending on your payment provider or bank.

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account.
  2. Contact your credit card company.
  3. Contact your bank, as processing times may vary.

If you have completed these steps and still have not received your refund, please contact us.

Order Cancellation

Orders may be canceled only before they have been processed or shipped.

Once an order has been shipped, it cannot be canceled. You may request a return after receiving your order if it meets our return requirements.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

We are not responsible for packages lost or delayed due to incorrect addresses provided during checkout.

Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact us:

Sp5der Shop
Website: https://sp5der.shop/
Email: info@sp5der.shop

We are committed to making your shopping experience with Sp5der Shop as smooth and enjoyable as possible